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Gleb Moses
Gleb Moses

Why You Should Switch to 3CX Phone on Your Mac Today



How to Download and Use 3CX Phone on Mac




If you are looking for a powerful and easy-to-use business phone system for your Mac, you might want to consider 3CX Phone. In this article, we will show you what 3CX Phone is, why you might want to use it, and how to download and install it on your Mac. We will also show you how to use its main features, such as voice calling, video conferencing, live chat, and messaging. By the end of this article, you will be able to enjoy the benefits of 3CX Phone on your Mac.




3cx Phone Download Mac



What is 3CX Phone and Why You Might Want to Use It




3CX Phone is a cloud-based business phone system that allows you to communicate with your team and customers from anywhere. It is based on the SIP standard and supports most popular IP phones, VoIP gateways, VoIP and PSTN phone lines. You can use it on your Mac, Windows, Linux, iOS, Android, or web browser.


There are many reasons why you might want to use 3CX Phone on your Mac. Here are some of the benefits:


  • Cost efficiency: You can save up to 80% on your phone bills by using a SIP trunk or a VoIP provider instead of a traditional phone line. You can also avoid expensive hardware and maintenance costs by using a cloud-based system.



  • Scalability: You can easily add or remove users, extensions, and phone numbers as your business grows or changes. You can also choose from different license editions based on your needs.



  • Flexibility: You can use your office number to make and receive calls on your Mac or any other device. You can also work from anywhere with an internet connection and access all your communication tools from a single interface.



  • Productivity: You can improve your customer service and collaboration by using features such as video conferencing, live chat, messaging, call forwarding, voicemail, call recording, call center features, and more.



  • Integration: You can integrate your 3CX Phone system with your CRM, email, calendar, web browser, and other applications. You can also use social media channels such as WhatsApp, Facebook, SMS, and more.



How to Download and Install 3CX Phone on Mac




Downloading and installing 3CX Phone on your Mac is very easy. Just follow these steps:


  • Open your web browser and go to https://www.3cx.com/phone-system/download-links/.



  • Click on the "Download" button under "MacOS" section.



  • Save the file "3CXPhoneForMac.dmg" on your computer.



  • Double-click on the file "3CXPhoneForMac.dmg" to open it.



  • Drag and drop the icon "3CXPhoneForMac" into the "Applications" folder.



  • Open the "Applications" folder and double-click on the icon "3CXPhoneForMac" to launch it.



  • You will see a welcome screen with a QR code. Scan the QR code with your smartphone camera or use another device to open the link https://login.3cx.com/.Enter your email address and password to log in to your 3CX account. If you don't have an account, you can create one for free.



  • Choose the 3CX Phone system that you want to connect to. You can either use the default cloud system or enter the IP address or FQDN of your own system.



  • Click on "Next" and wait for the configuration to complete.



  • You will see a confirmation screen with your extension number and password. Click on "Finish" to complete the installation.



Congratulations! You have successfully downloaded and installed 3CX Phone on your Mac. You can now start using it to communicate with your team and customers.


How to Configure Your 3CX Phone Settings and Preferences




Before you start using 3CX Phone on your Mac, you might want to adjust some settings and preferences to suit your needs. Here are some of the things you can do:


  • Change your status: You can change your status from the top right corner of the app. You can choose from "Available", "Away", "Do Not Disturb", or "Offline". You can also set a custom status message and configure forwarding rules for each status.



  • Change your audio and video devices: You can change your microphone, speaker, and camera from the top left corner of the app. You can also adjust the volume and mute/unmute yourself from there.



  • Change your profile picture and name: You can change your profile picture and name from the bottom left corner of the app. You can also access your account settings, preferences, and help from there.



  • Change your preferences: You can change your preferences from the menu bar at the top of the app. You can choose from "General", "Audio", "Video", "Notifications", "Hotkeys", "Advanced", and "About". You can customize various options such as language, theme, ringtone, video resolution, notification sounds, keyboard shortcuts, and more.



You can always access these settings and preferences anytime you want by clicking on the corresponding icons or menus.


How to Connect Your 3CX Phone to Your SIP Trunk or VoIP Provider




If you want to use 3CX Phone on your Mac to make and receive calls from external numbers, you need to connect it to a SIP trunk or a VoIP provider. A SIP trunk is a service that allows you to use your internet connection as a phone line. A VoIP provider is a service that allows you to make and receive calls over the internet. You can choose from many SIP trunk and VoIP providers available in the market.


To connect your 3CX Phone to your SIP trunk or VoIP provider, you need to follow these steps:


  • Log in to your 3CX management console from your web browser. You can access it by entering the IP address or FQDN of your 3CX Phone system followed by "/management". For example, https://mycompany.3cx.com/management.



  • Go to "SIP Trunks" from the left menu and click on "+ Add SIP Trunk".



  • Select your country and provider from the drop-down menus. If your provider is not listed, you can choose "Generic" and enter the details manually.



  • Enter your SIP trunk or VoIP provider credentials, such as username, password, domain, port, etc. You can find these information from your provider's website or documentation.



  • Click on "OK" and wait for the SIP trunk to register.



  • Go to "Outbound Rules" from the left menu and click on "+ Add".



  • Create a rule that defines how to route outgoing calls from your extensions to your SIP trunk or VoIP provider. For example, you can create a rule that says if an extension dials a number starting with "+1", then use the SIP trunk or VoIP provider to make the call.



  • Click on "OK" and save the rule.



  • Go to "Inbound Rules" from the left menu and click on "+ Add".



  • Create a rule that defines how to route incoming calls from your SIP trunk or VoIP provider to your extensions. For example, you can create a rule that says if a call comes in with a specific DID number, then forward it to a specific extension or group.



  • Click on "OK" and save the rule.



You have now connected your 3CX Phone to your SIP trunk or VoIP provider. You can now make and receive calls from external numbers on your Mac.


How to Use 3CX Phone on Mac




Now that you have downloaded, installed, and configured your 3CX Phone on your Mac, you can start using it to communicate with your team and customers. Here are some of the main features and how to use them:


How to Make and Receive Calls, Transfer Calls, and Conference Calls




Making and receiving calls, transferring calls, and conference calls are some of the basic functions of 3CX Phone on Mac. Here is how to do them:


  • Make a call: You can make a call by entering the number or extension in the keypad or by clicking on a contact from the contacts list. You can also use the dialer from the menu bar or the hotkey "Command + Shift + D". You can also click on a phone number from your web browser or other applications if you have enabled the click-to-call feature.



  • Receive a call: You can receive a call by clicking on the green answer button or by using the hotkey "Command + Shift + A". You can also decline the call by clicking on the red hang up button or by using the hotkey "Command + Shift + H". You can also send the call to voicemail by clicking on the voicemail button or by using the hotkey "Command + Shift + V".



  • Transfer a call: You can transfer a call by clicking on the transfer button or by using the hotkey "Command + Shift + T". You can choose to do a blind transfer or an attended transfer. A blind transfer is when you transfer the call without speaking to the recipient. An attended transfer is when you speak to the recipient before transferring the call. You can also use drag and drop to transfer a call to another extension or contact.



  • Conference a call: You can conference a call by clicking on the conference button or by using the hotkey "Command + Shift + C". You can add up to five participants to a conference call. You can also use drag and drop to add participants to a conference call. You can mute, unmute, hold, resume, or remove participants from a conference call.



You can also use other features such as caller ID, do not disturb, call waiting, call history, and more from the app interface or the menu bar.


How to Use Video Conferencing, Live Chat, and Messaging Features




Video conferencing, live chat, and messaging are some of the advanced features of 3CX Phone on Mac. Here is how to use them:


  • Video conferencing: You can use video conferencing to have face-to-face meetings with your team and customers. You can create or join a video conference from the app interface or the menu bar. You can also schedule a video conference from your calendar or email. You can invite up to 250 participants to a video conference. You can also share your screen, files, polls, whiteboard, and more during a video conference.



  • Live chat: You can use live chat to communicate with your website visitors and customers in real time. You can enable live chat from your 3CX management console and embed it on your website. You can also access live chat from your app interface or menu bar. You can chat with multiple visitors at once and transfer chats to other agents. You can also use chatbots, canned responses, emojis, and more during live chat.



  • Messaging: You can use messaging to send and receive text messages with your team and customers. You can access messaging from your app interface or menu bar. You can send messages to individual contacts or groups. You can also send attachments, emojis, stickers, gifs, and more during messaging.



You can also use other features such as presence, status updates, notifications, and more from the app interface or menu bar.


How to Access Your Contacts, Call History, and Voicemail




Contacts, call history, and voicemail are some of the essential features of 3CX Phone on Mac. Here is how to access them:


  • Contacts: You can access your contacts from your app interface or menu bar. You can see all your contacts from your 3CX Phone system, your CRM system, your email system, and your social media channels. You can also add, edit, delete, import, export, search, filter, sort, and group your contacts.



  • Call history: You can access your call history from your app interface or menu bar. You can see all your incoming, outgoing, missed, and recorded calls. You can also filter, sort, search, and delete your call history. You can also click on a call to see the details, such as date, time, duration, caller ID, etc.



  • Voicemail: You can access your voicemail from your app interface or menu bar. You can see all your voicemail messages and listen to them. You can also delete, mark as read, mark as unread, and call back your voicemail messages. You can also configure your voicemail settings, such as greeting message, email notification, etc.



You can also use other features such as favorites, speed dial, and more from the app interface or menu bar.


Conclusion




3CX Phone is a cloud-based business phone system that allows you to communicate with your team and customers from anywhere. You can use it on your Mac or any other device. It offers many features and benefits, such as cost efficiency, scalability, flexibility, productivity, and integration. In this article, we showed you how to download and install 3CX Phone on your Mac, how to configure your settings and preferences, how to connect it to your SIP trunk or VoIP provider, and how to use its main features. We hope you found this article helpful and informative. If you want to try 3CX Phone for free or upgrade to a paid plan, you can visit https://www.3cx.com/. Thank you for reading!


FAQs




Here are some of the frequently asked questions about 3CX Phone on Mac:


Q: How much does 3CX Phone cost?




A: 3CX Phone offers different license editions based on the number of simultaneous calls and features you need. You can choose from Standard, Pro, or Enterprise editions. The Standard edition is free for up to four simultaneous calls and includes basic features such as voice calling, video conferencing, live chat, messaging, etc. The Pro edition starts from $1.08 per month per simultaneous call and includes advanced features such as call center features, CRM integration, social media integration, etc. The Enterprise edition starts from $1.62 per month per simultaneous call and includes premium features such as failover support, advanced security options, etc. You can also get a free trial of the Pro or Enterprise edition for 40 days.


Q: How secure is 3CX Phone?




A: 3CX Phone is very secure and reliable. It uses encryption protocols such as TLS and SRTP to protect your data and voice traffic. It also uses firewall and anti-hacking features to prevent unauthorized access and attacks. It also uses cloud providers such as Google Cloud Platform and Amazon Web Services to ensure high availability and performance.


Q: How do I update 3CX Phone on my Mac?




A: 3CX Phone will automatically check for updates and notify you when a new version is available. You can also manually check for updates from the menu bar at the top of the app. You can choose to update now or later. Updating 3CX Phone will ensure that you have the latest features and bug fixes.


Q: How do I uninstall 3CX Phone from my Mac?




A: If you want to uninstall 3CX Phone from your Mac, you need to follow these steps:


  • Open the "Applications" folder and drag and drop the icon "3CXPhoneForMac" into the "Trash" bin.



  • Empty the "Trash" bin.



  • Open the "Finder" and go to "Go > Go to Folder".



  • Type "/.3cxphoneformac" and click on "Go".



  • Delete the folder ".3cxphoneformac".



You have now uninstalled 3CX Phone from your Mac.


Q: How do I contact 3CX support?




A: If you need any help or support with 3CX Phone on Mac or any other platform, you can contact 3CX support by visiting https://www.3cx.com/support/. You can also access the online help guide, user manual, video tutorials, forums and more from there. You can also submit a ticket, chat with an agent, or call the support number. dcd2dc6462


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