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Download Queued on iPhone Sky Go: Everything You Need to Know


How to Fix Download Queued on iPhone Sky Go




If you are a Sky TV customer, you probably know how convenient it is to watch your favourite shows and movies on the go with the Sky Go app. But what if you encounter a problem when you try to download content to your iPhone and see a message saying "download queued"? This can be frustrating, especially if you want to watch something offline later. In this article, we will explain what Sky Go is, why download queued happens, and how to fix it with some easy methods.


What is Sky Go?




Sky Go is a streaming service that allows you to watch live and on-demand TV from your Sky TV subscription on your compatible devices, such as smartphones, tablets, laptops, or PCs. You can stream over a hundred channels, including free-to-air favourites like ITV and Channel 4, as well as Sky exclusive channels like Sky Atlantic and Sky Sports. You can also catch up on the shows you missed or download them to watch offline later.




download queued on iphone sky go



Features of Sky Go app




The Sky Go app has some great features that make it easy and enjoyable to use. Some of them are:


  • You can watch on up to six devices and switch between them as you like.



  • You can pause shows on your TV in one room and resume them on your device in another if you have a Sky Q Multiscreen subscription.



  • You can find more movies and shows that you'll love with personalised recommendations based on your preferences.



  • You can download up to 25 titles at a time to your device with Sky Go Extra, which is included at no extra cost for Sky Q customers .



  • You can stream without using any of your data if you're a Sky Mobile customer.



Benefits of Download to Go on Sky Go




Download to Go is a feature that allows you to download select content from the Sky Go app to your device when connected to the internet, so that you can watch it when you're offline. This has some benefits, such as:


  • You can save your data and avoid buffering issues when you're out and about.



  • You can watch your downloaded content anywhere, even when there's no WiFi or network coverage.



  • You can keep your downloaded content for up to 30 days or until it expires from the Sky Go app.



  • You can manage your downloads easily by checking their status, prioritising them, or deleting them from your device.



Why Download Queued on iPhone Sky Go?




Download queued is a message that appears on your iPhone when you try to download content from the Sky Go app and it doesn't start immediately. This means that the download is waiting in line behind other downloads or processes that are slowing down the download speed. There are several possible causes of this issue, such as:


  • Your internet connection is weak or unstable.



  • Your device has low storage space or battery level.



  • Your device is running too many apps or background processes.



  • Your device is using a VPN or proxy service that interferes with the download.



  • Your Sky Go app is outdated or corrupted.



  • Your Sky Go account has reached the maximum number of devices or downloads.



  • The content you are trying to download is not available or has expired.



How to check your download queue and status




To check your download queue and status, you can follow these steps:


  • Open the Sky Go app on your iPhone and tap on the menu icon at the top left corner.



  • Tap on Downloads and then on Queue to see the list of content that you have queued for download.



  • Tap on any item to see its download status, such as waiting, downloading, paused, or completed.



  • You can also see the download progress bar, the file size, and the expiry date of each item.



How to Fix Download Queued on iPhone Sky Go?




If you are facing the download queued issue on your iPhone Sky Go app, don't worry. There are some simple methods that you can try to fix it and resume your downloads. Here are some of them:


Method 1: Close the Cisco VideoGuard process




Cisco VideoGuard is a security software that protects the Sky Go app from piracy and unauthorized access. However, sometimes it can cause problems with the download process and prevent it from starting or completing. To close the Cisco VideoGuard process, you can follow these steps:


  • Double-click the home button on your iPhone to see the recent apps.



  • Swipe up on the Sky Go app to close it completely.



  • Go to Settings > General > iPhone Storage and find Cisco VideoGuard Monitor in the list of apps.



  • Tap on Cisco VideoGuard Monitor and then on Delete App to remove it from your device.



  • Restart your iPhone and open the Sky Go app again.



  • Try to download the content again and see if it works.



Method 2: Temporarily disable your firewall




If you have a firewall enabled on your iPhone, it might block some of the ports or protocols that the Sky Go app uses to download content. This can result in download queued or other errors. To temporarily disable your firewall, you can follow these steps:


How to install Sky Go app on iOS devices


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  • Go to Settings > General > VPN and tap on the VPN service that you are using.



  • Tap on the toggle switch to turn off the VPN connection.



  • Go back to the Sky Go app and try to download the content again.



  • If it works, you can turn on your VPN again after the download is completed.



Method 3: Completely reinstall your Sky Go app




Sometimes, your Sky Go app might be outdated or corrupted, which can cause download queued or other issues. To fix this, you can completely reinstall your Sky Go app by following these steps:


  • Delete all the downloaded content from your device by going to Downloads > Queue > Edit > Delete All in the Sky Go app.



  • Delete the Sky Go app from your device by holding down its icon until it wiggles and then tapping on the X button.



  • Go to the App Store and search for Sky Go and install it again on your device.



  • Login with your Sky ID and password and accept the terms and conditions.



  • Try to download the content again and see if it works.



Method 4: Prioritise or cancel your downloads




If you have too many downloads queued in your Sky Go app, it might take a long time for them to start or finish. To speed up the process, you can prioritise or cancel some of your downloads by following these steps:


  • Go to Downloads > Queue in the Sky Go app and tap on Edit at the top right corner.



  • To prioritise a download, tap on its icon and drag it to the top of the queue. This will make it start downloading first before other items.



  • To cancel a download, tap on its icon and swipe left to reveal a red Delete button. Tap on it to remove it from the queue and free up some space.



  • Tap on Done when you are finished editing your queue.



  • Check if your downloads start or resume faster.



Conclusion




Download queued on iPhone Sky Go is a common issue that can be caused by various factors, such as internet connection, device performance, VPN or firewall settings, app version, or account limitations. However, it can be easily fixed with some simple methods, such as closing the Cisco VideoGuard process, temporarily disabling your firewall, completely reinstalling your Sky Go app, or prioritising or cancelling your downloads. We hope this article has helped you solve the problem and enjoy your Sky Go content offline. If you have any questions or feedback, please feel free to leave a comment below.


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